Mumbai’s Electric Bus Rollout Hits Speed Bump Over Confusing Fare Policies

By Maria Kalamatas | The Logistic News – Land Transport Section

Mumbai, India – May 19, 2025

“It’s not just the fare difference — it’s the feeling that there’s no logic behind it. Commuters are left guessing.”
— Anjali Deshmukh, Mumbai resident and daily bus passenger

Mixed Signals on a Greener Commute

When Maharashtra’s state transport authority launched a new fleet of electric buses earlier this year, it was meant to represent a turning point for urban mobility. Instead, the MSRTC now finds itself at the center of a growing public backlash, not for delays or mechanical issues — but for charging different fares on buses that appear virtually identical.

In recent days, frustrated commuters have taken to local forums and media outlets to share examples of uneven ticket pricing. Two buses, same route, same bus model, even departing minutes apart — yet passengers are paying different amounts.

The cause? A lack of clear fare policy tied to minor cosmetic distinctions — some buses have updated logos, some are branded as “premium” despite having no added features. The inconsistency has sparked confusion across the city.

Public Confidence at Risk

This issue couldn’t come at a worse time. With the government promoting electric mobility and urging citizens to adopt low-emission options, confidence in public systems is critical.

Transport economist Dr. Mehul Rane put it bluntly:

“If the fare system feels arbitrary, people will go back to private transport. Consistency is not just technical — it’s psychological.”

For many low- and middle-income commuters, a few extra rupees per ride add up. And when those differences feel unjustified, the result is not just frustration — it’s erosion of trust.

MSRTC Responds Amid Mounting Pressure

In response to mounting criticism, the MSRTC has issued a public statement promising to review its fare classification model. Officials confirmed that an internal team is now auditing the differences and that steps will be taken to align fares across all electric buses regardless of exterior branding.

“We understand the concerns raised and are committed to restoring consistency and clarity in our pricing,” the agency stated.

In the meantime, local transport advocacy groups have called for third-party monitoring and a public explanation of fare categories — arguing that fare transparency should be the norm, not a reaction to outrage.

The Logistic News – Land Transport Section
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